Privacy Policy

At Alya Exteriors, accessible from alyaexteriors.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Alya Exteriors and how we use it.

This policy applies to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Alya Exteriors. This policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Direct Contact: If you contact us directly via our contact forms, request a quote, or email us, we may receive additional information about you such as your name, email address, phone number, physical/property address, and the contents of the message and/or attachments you may send us.

• Automated Collection (Cookies & Log Files): Like many other websites, Alya Exteriors makes use of log files and cookies. This information includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and optionally the number of clicks. This information is used to analyze trends, administer the site, and track users' movement around the website.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and exterior services.
• Improve, personalize, and expand our website experience.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (such as sending quotes or service updates).
• Send you emails regarding your inquiries or projects.
• Find and prevent fraud.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted third-party service providers to help us operate our business (e.g., website hosting, email delivery, or analytics tools like Google Analytics). These parties are bound by strict confidentiality agreements and are only permitted to use your data to perform specific tasks on our behalf.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We use commercial-grade security measures (including SSL encryption) to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please remember that no method of transmission over the internet is 100% secure.

6. Your Privacy Rights (PIPEDA & Canadian Law)

Under Canadian privacy legislation (PIPEDA), you have specific rights regarding your personal information:

• Right to Access: You have the right to request copies of the personal data we hold about you.
• Right to Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Withdrawal of Consent: You can withdraw your consent to our collection and processing of your data at any time (e.g., unsubscribing from marketing emails).

If you would like to exercise any of these rights, please contact us using the information provided below.

7. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Alya Exteriors does not knowingly collect any Personal Identifiable Information from children under the age of 13 (or under 14 in certain Canadian provinces). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

9. Contact Our Privacy Officer

If you have any questions or suggestions about our Privacy Policy, or if you wish to access or correct your personal data, do not hesitate to contact us:

• Alya Exteriors
• Privacy Officer Email: info@alyaexteriors.ca
• Phone: +1 (647) 563-1872